Earlier this year, Leichtman Research Group (LRG ) conducted a national survey on the adoption of Internet connected TV's and discovered an increase in the number of North American homes with TV's connected to the Internet.
Although there is some good news for Netflix, the report examines some trends about device manufacturers, and the emergence of new competitors in the Internet TV market. Neflix could use some good news, after a series of public relations missteps which alienated many customers.
Perhaps Verizon should paid more attention to the importance of customer relations, when they recently announced an end to "naked DSL," which is a unique way of referring to their new policy of not offering DSL service alone. Customers changing existing service, or new customers ordering DSL, must now also subscribe to Verizon's voice service as well. You may recall a Verizon data cap policy implemented last year which was not considered a customer friendly move either.